» Without Label » Freshdesk Responded Versus Closed : / Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.

Freshdesk Responded Versus Closed : / Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.

–

Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. No response from the customer, the agent can close the ticket and it will not be . I've changed our auto response too, but i'd also like to add the need for . Is there not a way to deactivate the response sla on a ticket? It works but it would be better if it was built into freshdesk rather than a bunch of custom fields and observer rules.

How to automatically close a ticket or mark as spam based on keywords? Zoho Desk | Customer Service Essentials You Need To Get Right
Zoho Desk | Customer Service Essentials You Need To Get Right from www.zoho.com
Comments to this discussion are now closed! The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. How to automatically close a ticket or mark as spam based on keywords? I've changed our auto response too, but i'd also like to add the need for . Is there not a way to deactivate the response sla on a ticket? I wonder what in freshdesk differs between choosing resolved or closed. Sign up for freshdesk today. Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.

I wonder what in freshdesk differs between choosing resolved or closed.

Be assigned to the agent sending the email and it will be created with 'closed' status. Do write to support@freshdesk.com to have the same enabled. Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. I wonder what in freshdesk differs between choosing resolved or closed. No response from the customer, the agent can close the ticket and it will not be . How to automatically close a ticket or mark as spam based on keywords? The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. Is there not a way to deactivate the response sla on a ticket? I've changed our auto response too, but i'd also like to add the need for . Sign up for freshdesk today. This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. It works but it would be better if it was built into freshdesk rather than a bunch of custom fields and observer rules. Comments to this discussion are now closed!

If the ticket is then replied to . Comments to this discussion are now closed! This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. No response from the customer, the agent can close the ticket and it will not be . Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.

If the ticket is then replied to .
from venturebeat.com
Is there not a way to deactivate the response sla on a ticket? Sign up for freshdesk today. How to automatically close a ticket or mark as spam based on keywords? No response from the customer, the agent can close the ticket and it will not be . Be assigned to the agent sending the email and it will be created with 'closed' status. Comments to this discussion are now closed! If the ticket is then replied to . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins.

Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.

If the ticket is then replied to . How to automatically close a ticket or mark as spam based on keywords? I've changed our auto response too, but i'd also like to add the need for . This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Sign up for freshdesk today. The tiny dropdown icon next to the  . Do write to support@freshdesk.com to have the same enabled. Be assigned to the agent sending the email and it will be created with 'closed' status. It works but it would be better if it was built into freshdesk rather than a bunch of custom fields and observer rules. Is there not a way to deactivate the response sla on a ticket? Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. Comments to this discussion are now closed! The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status.

No response from the customer, the agent can close the ticket and it will not be . How to automatically close a ticket or mark as spam based on keywords? Be assigned to the agent sending the email and it will be created with 'closed' status. Do write to support@freshdesk.com to have the same enabled. Is there not a way to deactivate the response sla on a ticket?

Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. Conceptual Marketing Corporation - ANALYSIS INFORMATION
Conceptual Marketing Corporation - ANALYSIS INFORMATION from petrofilm.com
The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. If the ticket is then replied to . No response from the customer, the agent can close the ticket and it will not be . Be assigned to the agent sending the email and it will be created with 'closed' status. It works but it would be better if it was built into freshdesk rather than a bunch of custom fields and observer rules. Sign up for freshdesk today. Is there not a way to deactivate the response sla on a ticket? Do write to support@freshdesk.com to have the same enabled.

Be assigned to the agent sending the email and it will be created with 'closed' status.

I wonder what in freshdesk differs between choosing resolved or closed. This is quite an ancient thread but it seems there is a misunderstanding between freshdesk customers and admins. Sign up for freshdesk today. Do write to support@freshdesk.com to have the same enabled. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. Is there not a way to deactivate the response sla on a ticket? How to automatically close a ticket or mark as spam based on keywords? Be assigned to the agent sending the email and it will be created with 'closed' status. The tiny dropdown icon next to the  . No response from the customer, the agent can close the ticket and it will not be . Comments to this discussion are now closed! Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note. If the ticket is then replied to .

Freshdesk Responded Versus Closed : / Hi, we have an observer rule set up to change the status of tickets from waiting on customer back to in progress when the requester replies or ads a note.. Do write to support@freshdesk.com to have the same enabled. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. Comments to this discussion are now closed! If the ticket is then replied to . How to automatically close a ticket or mark as spam based on keywords?